4,6 • 11,500 reviews
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Get in touch
Average response time of 2 minutes.
Start chat
Average response time of 24 hours.
[email protected]
Phone
Average response time of 5 minutes.
+31 88 991 16 00
Operating hours:
Monday till Friday from 08:00 - 21:00
Saturday and Sunday from 09:00 - 18:00
Frequently asked questions
Explore popular help topics in our Help Center.
How does Swapfiets work?
Swapfiets is a bike membership. That means for a low, fixed monthly fee, you get a Swapfiets and we make sure it always works. Problem along the way? Hit us up via our app and we’ll fix or swap it for a new one.
What happens if my Swapfiets bike is broken?
No worries. If we can’t fix your bike in 10 minutes, we’ll swap it for a working one. Use the Swapfiets app to report the issue. If you're in a service area we can repair on the spot.
What happens if my Swapfiets bike is stolen?
Preventing theft starts with securing your ride! All our bikes come with in-built double locks, including battery locks for our e-Bikes. Always remember to double lock your bike. If someone steals it (or you lose it) when double locked, you’ll pay a surcharge, depending on the type of bike. But don’t stress. In the unfortunate event that your bike is stolen, we’ll help you file a police report and we’ll get you another Swapfiets right away - so you can get back on two wheels in no time.
What happens when I'm done with my subscription?
To cancel your membership simply follow the instructions and steps in the Swapfiets app. All of our memberships include a one-month notice period. If you’re on a loyal membership, you can cancel after 6 months. Once you bring back the bike we'll give it a quick tune-up and send it on its way to serve another member.
How does Swapfiets work?
Swapfiets is a bike membership. That means for a low, fixed monthly fee, you get a Swapfiets and we make sure it always works. Problem along the way? Hit us up via our app and we’ll fix or swap it for a new one.
What happens if my Swapfiets bike is broken?
No worries. If we can’t fix your bike in 10 minutes, we’ll swap it for a working one. Use the Swapfiets app to report the issue. If you're in a service area we can repair on the spot.
What happens if my Swapfiets bike is stolen?
Preventing theft starts with securing your ride! All our bikes come with in-built double locks, including battery locks for our e-Bikes. Always remember to double lock your bike. If someone steals it (or you lose it) when double locked, you’ll pay a surcharge, depending on the type of bike. But don’t stress. In the unfortunate event that your bike is stolen, we’ll help you file a police report and we’ll get you another Swapfiets right away - so you can get back on two wheels in no time.
What happens when I'm done with my subscription?
To cancel your membership simply follow the instructions and steps in the Swapfiets app. All of our memberships include a one-month notice period. If you’re on a loyal membership, you can cancel after 6 months. Once you bring back the bike we'll give it a quick tune-up and send it on its way to serve another member.
How does Swapfiets work?
Swapfiets is a bike membership. That means for a low, fixed monthly fee, you get a Swapfiets and we make sure it always works. Problem along the way? Hit us up via our app and we’ll fix or swap it for a new one.
What happens if my Swapfiets bike is broken?
No worries. If we can’t fix your bike in 10 minutes, we’ll swap it for a working one. Use the Swapfiets app to report the issue. If you're in a service area we can repair on the spot.
What happens if my Swapfiets bike is stolen?
Preventing theft starts with securing your ride! All our bikes come with in-built double locks, including battery locks for our e-Bikes. Always remember to double lock your bike. If someone steals it (or you lose it) when double locked, you’ll pay a surcharge, depending on the type of bike. But don’t stress. In the unfortunate event that your bike is stolen, we’ll help you file a police report and we’ll get you another Swapfiets right away - so you can get back on two wheels in no time.
What happens when I'm done with my subscription?
To cancel your membership simply follow the instructions and steps in the Swapfiets app. All of our memberships include a one-month notice period. If you’re on a loyal membership, you can cancel after 6 months. Once you bring back the bike we'll give it a quick tune-up and send it on its way to serve another member.


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