Please note: to limit risks, we kindly ask you to always schedule an appointment in advance via the Swapfiets app before you visit a Swapfiets Store.
Getting a new Swapfiets? Despite restrictions, there are enough bicycles and e-bikes available for new customers. These are only delivered to your location and can therefore not be picked up in the store.
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For a fixed monthly fee you get a Swapfiets.

We make sure your Swapfiets always works.

The idea

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Your own Swapfiets bicycle

Free delivery, you decide where and when.
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Bicycle broken?

Plan an appointment with our app.
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We fix it

Within 2 days we provide you with a working bicycle at a location chosen by you.
More information in a nice video. concept_video

Swapfiets now also available for business

Give your employees an always working bicycle
See offer

Our promises

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Your Swapfiets bicycle always works

And if your Swapfiets bicycle is broken, we ensure that there is a working one at your home within 2 days.
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Service in our stores

We always deliver same-day service in our stores within our opening hours.
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Great service

We guarantee top service on workdays between 08:00 and 22:00 and on weekends we are available between 09:00 and 18:00.

Our bicycle

View which bicycles are available in your city.

Frequently asked questions

How do I order a Swapfiets bicycle?
A Swapfiets bicycle can easily be ordered online. Select the city where you want a Swapfiets bicycle and follow the steps. After placing your order, we make an appointment to deliver your bicycle. You can also pick up your bicycle in some cities. Upon receipt, we adjust the bicycle for you personally so that you can use it immediately.
Where can I get a Swapfiets Bicycle?
Swapfiets bicycles are available in the following cities: Amsterdam, Arnhem, Breda, Delft, Den Bosch, Den Haag, Ede, Eindhoven, Enschede, Groningen, Haarlem, Hengelo, Leeuwarden, Leiden, Maastricht, Nijmegen, Rotterdam, Tilburg, Utrecht, Wageningen, Zwolle, (BE) Antwerp, Brussels, Leuven, Gent, (DE) Bremen, Brunswick, Freiburg, Göttingen, Hanover, Heidelberg, Karlsruhe, Munich, Münster, Oldenburg, (DK) Arhus, Copenhagen en Odense. Is your city not listed? Please let us know.
What is the minimal contract period?
In most cities where Swapfiets is active, we have two options:

1) A monthly cancellable contract with a one month cancellation period. If you choose this option we will charge a €15,- one-off fee when you sign up.

2) A 6 month subscription. When you choose this subscription we will not charge a €15,- one-off fee. After 6 months your subscription can be cancelled monthly.

Be aware, this is only the case for customers that started a subscription with Swapfiets on or after 10-02-2020.

What happens if somebody steals my bicycle?
In case your Swapfiets gets stolen, we will make sure you get a new bicycle quickly. Together we will fill out a theft report for the police. In addition, you pay €40,- deductible if you have an Original subscription and €60,- deductible if you have the Deluxe subscription, provided that your bike was locked properly.
Do I need to have my own bicycle?
No, you do not need to have a bicycle of your own. For a fixed monthly fee we provide you with a sturdy Swapfiets bicycle. Then we ensure that your Swapfiets bicycle always works.
What happens if my bike breaks down?
If there is something wrong with your bike, we come over to you to repair your bicycle or to swap it for a working one. This is done without extra costs for you. By using the Swapfiets App you can easily plan an appointment yourself. The Swapfiets App is available for Apple and Android.
What is the giveaway about?
Sign up for a Swapfiets Original or Deluxe 7 before the 1st of September and you and a friend will automatically be in the running to win a 5 year free Swapfiets subscription! To enter the giveaway, you’ll need to subscribe between 20-07-2020 and 31-08-2020.
Is your question not listed here?

The new way of cycling.

The subscription that makes you never ever again worry about a broken bicycle.

Download our app!

Our Swapfiets service: only one tap away with our brand new app.

Top 3 best features:

1. Any trouble with your bike? Plan a swap whenever you want, even in the middle of the night. Easy as that!
2. Navigate easily to your personal Swapfiets Account environment.
3. Find the shortest route to the Swapstore.